Terms of service

Spence, LLC Terms of Service

Last Updated: Jan 24, 2025

These Terms of Service ("Terms") govern your use of our website, located at www.spence.us (the “Site”), and the purchase of products and services offered by Spence ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms. 

By visiting our site and/ or purchasing something from us, you engage in our “service.” This constitutes a binding agreement between you and Spence. These terms of service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and or contributors. If you do not agree to the terms and conditions of this agreement, then you may not access this website or use any services offered by Spence. 

We reserve the right to modify or update these Terms at any time, and such changes will be effective upon posting on this website. Your continued use of the website after any changes signifies your acceptance of the updated Terms.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you. 

Our Privacy Policy, below, explains how we collect, use, and share information about you. By using the website, you agree to our Privacy Policy.

Section 1 - Online Store Terms 

By using this website, you agree to use the site for lawful purposes only. You will not use the website in a manner that violates any local, state, or federal laws in South Carolina or elsewhere. You will not attempt to interfere with the website’s functionality. A breach or violation of any of the terms will result in an immediate termination of your services. ‘

Section 2 - General Conditions 

We reserve the right to refuse service to anyone for any reason at any time. By using Spence website or services, you accept that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changed to confirm and adapt to technical requirements. All content on the Site, including text, images, logos, graphics, and software, is the property of Spence or its licensors and is protected by intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any Spence services or products without prior written consent. The headings used in this agreement are included for convenience only and do not limit or affect these terms. We are not responsible if information on this website is not accurate, complete, or current. The material on this website is provided for general information only. Any reliance on the material on this website as at your own risk, 

Section 3 - Products and Services

We make every effort to display accurate information, including colors, sizes, and descriptions of our products. However, we cannot guarantee that the Site’s display of colors or other details will be accurate. All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without prior notice. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. Certain products or services may be available exclusively online through the website. Products or services are subject to return or exchange only according to our return policy. 

Section 4 - Prices & Modifications

All prices displayed on the Site are in U.S. dollars and are subject to change without notice. We accept various payment methods, as specified on the website. By submitting your payment information, you authorize us to charge the specified amount for your order. Prices for our products are subject to change without notice. 

Section 5 - Shipping and Returns

Our Shipping and Returns Policy outlines shipping methods, costs, and return eligibility. Spence is not responsible for any delays or losses resulting from shipping or customs clearance processes.

Section 6 - User Comments, Feedback, and Other Submissions 

If you post comments, reviews, or other content on the Site, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, and distribute such content. You are solely responsible for any content you post and agree not to post content that is unlawful, offensive, or infringes on any third party’s rights. We may, but have no obligation to, monitor, edit, or remove content that we determine in our discretion are unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable or violates any party’s intellectual property or these terms of service. You agree that your comments will not violate any right of any-third party and you agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material. 

Section 7 - Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only, and we are not responsible for the content or practices of these third-party sites.

Section 8 - Limitation of Liability

To the maximum extent permitted by law, Spence and its affiliates will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or your purchase of products through the Site. This limitation of liability applies even if we have been advised of the possibility of such damages. You agree to indemnify, defend, and hold harmless Spence, LLC, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your use of the Site or your violation of these Terms.

Section 9 - Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration, as specified by the American Arbitration Association (AAA), and shall be conducted in Charleston, South Carolina. Each party will bear its own arbitration fees, and South Carolina state law will govern the interpretation of this agreement.

Section 10 - Prohibited Uses & Termination

In addition to other prohibitions as set forth in this terms of service, you are prohibited from using the site or its content for: any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate any international, federal, provincial, or state regulations, rules or laws, to violate our intellectual property rights or the intellectual property rights of others, to harass, abuse, insult, or harm any individual, to submit false or misleading information, to upload or transmit viruses or any type of malicious code, to collect or track personal information of others, for any obscene or immoral purpose. We reserve the right to suspend or terminate your access to the Site if you violate these Terms or engage in any conduct that we deem harmful to Spence or our customers. Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, limitations of liability, and dispute resolution provisions.

Section 11 - Contact Information

If you have questions about these Terms or need further assistance, please contact us at: help@spence.us

1. Privacy Policy 

Spence Privacy Policy

Last Updated: January 24, 2024

Spence  ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.spence.us] (the “Site” or “website”) and purchase our products or services. By using our Site, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: such as your name, email address, shipping and billing addresses, phone number, and payment information when you make a purchase.

• Account Information: if you create an account, we may collect your username, password, and other registration details.

• Usage Data: information about your interactions with our Site, including IP address, browser type, access times, and pages viewed, collected via cookies and similar tracking technologies.

• Transactional Data: purchase history, including product selections, order history, and payment details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Orders: to process and fulfill your orders, deliver products, and provide customer support.

• Account Management: to manage your account, authenticate users, and maintain security.

• Communication: to send you order confirmations, shipping updates, promotional offers (with your consent), and respond to your inquiries.

• Site Improvement: to improve our Site’s functionality, enhance user experience, and analyze site performance.

• Legal Compliance: to comply with applicable laws, regulations, and legal processes.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• Service Providers: with third-party service providers (e.g., payment processors, shipping partners) who help us operate our business and fulfill your orders.

• Legal Obligations: if required by law, to comply with legal processes, or to protect the rights and safety of Spence, LLC, our customers, or others.

• Business Transfers: in the event of a merger, acquisition, or sale of all or a portion of our business, where personal information held by us about our users may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect your Site experience.

Types of Cookies We Use:

• Essential Cookies: necessary for the functioning of the Site, such as maintaining session information.

• Performance Cookies: to analyze how our Site is used and improve its performance.

• Advertising Cookies: to personalize advertising based on your interests (with your consent).

5. Third-Party Analytics

We use third-party analytics services, such as Google Analytics, to analyze Site usage. These providers collect data such as your IP address, interaction data, and device information. For more information on how Google Analytics collects and processes data, visit Google’s Privacy Policy.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request access to the personal information we hold about you.

• Correction: request correction of any inaccurate or incomplete information.

• Deletion: request deletion of your personal information, subject to our need to retain certain information for legal or business purposes.

• Opt-Out: opt-out of receiving marketing emails by following the unsubscribe instructions in our emails. Note that you may still receive transactional emails related to your orders.

• Do Not Track: We honor "Do Not Track" signals sent by your browser, but certain features of our Site may still collect usage information as described in this Policy.

To exercise any of these rights, please contact us at [Contact Email].

7. Data Security

We implement security measures to protect your personal information, including encryption and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to remove it.

10. International Data Transfers

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to and stored in the U.S. By using our Site, you consent to this transfer and acknowledge that U.S. data protection laws may differ from those in your jurisdiction.

11. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

 help@spence.us.

1. Pop-Up Language: 

1. By using or accessing this website you signify your assent and acknowledgment to the privacy policy set forth below. If you do not agree to this policy, please do not use this website.

2. By clicking “Accept All Cookies”, you agree to the storing of first and third party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.

1. Continue without accepting (small option) - accept all cookies (big option) 

1. Accessibility 

Spence, LLC strives to maintain a compliant website and is committed to providing an online environment that is accessible to all visitors in accordance with Section 504 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act (29 U.S.C. 794d), and relevant implementing regulations, as well as with the recommendations contained in the Web Content Accessibility Guidelines (WCAG) 2.0, promulgated by the World Wide Web Consortium, as may be updated and/or otherwise amended from time to time.

We recognize that accessibility and usability are not always possible in every area of the website or for those using assistive technology and devices. Therefore, Spence has conducted, and conducts ongoing accessibility reviews of its website and has remediated and continues to remediate any issues identified during such reviews.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet the above-referenced laws, regulations and guidelines.

If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site please contact us here: help@spence.us.

If you have found an inaccessible area on the site, please be sure to specify the Web page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible. Otherwise, if a page cannot be made accessible we will work to make a text version available. If you have a need for a specific electronic format, please contact us here: help@spence.us.  Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility statement and comments on how to improve the website's accessibility